Privacy Policy

It’s Our Policy to Protect Your Privacy

Golden Rule is committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy is intended to describe how your personal information is processed and used, and we will make every effort to ensure that our activities keep within the spirit of this Privacy Policy. Please note that by visiting and using this website, you are accepting the practices described in this Privacy Policy.

What Information is Golden Rule gathering about its visitors and how is it being used?

Every computer connected to the Internet is provided with a domain name (e.g., google.com) and an IP Address (e.g., 192.164.13.145). When a visitor requests a page from within the Golden Rule website, our Web Servers automatically identify and log the HTTP request that is made to our Web Server. This information reveals nothing personal about you.

The only information that we automatically gather, and a log is as follows:

• The IP Address of the Site that may have referred you.
• Your IP Address
• The Web Page that you may have linked to us from if any.
• The Product Identifier for Version and Make of Browser (e.g., Internet Explorer 11)
• The Operating System platform that you may be running (e.g., Macintosh or Windows)
• Search Words or Terms that are passed from a Search Engine (e.g., Google, Bing)

There is absolutely nothing special about the information just described, and the practice of collecting this data has been generally standardized by virtually every Web Server on the Internet today.

The purpose of this information is two-fold. One, Golden Rule has found it advantageous to examine visitor traffic in its aggregate so that we can ensure maximum compatibility for the various Browsers and Operating Systems that visit our site. Additionally, as any business should attest, we desire to generate greater amounts of visitor traffic. By analyzing visitation patterns, referring URLs, and Search Engine terms, we can strategically enhance our exposure on the Internet.

What about Cookies?

Cookies are small pieces of data that are transferred to your computer’s hard drive through your Web browser from our Web Server. A cookie cannot read data from your hard disk or read cookie files that may have been created from other sites. The Golden Rule website utilizes cookies as a means of providing personalization features to our visitors. For example, we utilize cookies to remember settings (background music selections, wallpaper preferences, etc.) that you may have made on our website.

You can choose whether to accept cookies by changing the settings of your browser. Typically, by accessing the browser’s help feature you can obtain information on how to prevent your browser from accepting all cookies or to notify you when a cookie is being sent. If you choose not to accept these cookies, your experience at our website and other websites may be diminished and some features may not work as intended.

Our forms use Cloudflare Turnstile to tell people from automated programs. Turnstile runs a short check in your browser, may set a cookie for that purpose and shares technical details about your browser and connection with Cloudflare. It does not ask you to identify pictures or type text. Cloudflare's privacy policy describes how it handles that information.

Advertising and Analytics

We use Google Analytics to understand how people find and use this website, and we use Google Ads conversion tracking and the Meta (Facebook and Instagram) Pixel and Conversions API to measure whether our advertising leads to calls, texts and appointment requests and to make that advertising more relevant. These tools set cookies and collect device and usage information such as pages visited, links clicked, IP address and browser type.

When you submit a form on this site, we may share limited information you provided, such as your name, phone number and city, with Google and Meta in hashed (encoded) form so they can match your visit to an ad you saw. We do not share the contents of your service request with advertising platforms, and we do not sell your information.

You can limit interest-based advertising through your browser's cookie settings, through Meta's ad preferences in your Facebook or Instagram account, and through Google's ad settings at adssettings.google.com. Opting out does not affect your ability to use this website or to request service.

What other information does Golden Rule request?

We may also request your e-mail address or mailing address for conducting a survey, adding you to our mailing list, or by your request to have someone contact you for additional information. Whenever we request the identity of a visitor, we will indicate the purpose of the inquiry before the information is requested. We maintain a strict “No Spam” policy which means we do not intend to sell, rent, or otherwise give your e-mail address to a third-party, without your consent.

In addition, Golden Rule will not send you an e-mail that you have not agreed to receive. If you are a member of our Mailing List, you will be contacted with announcements, news, portfolio additions, and new products or services. You have the option of “Unsubscribing” from our Mailing List at any time, thereby disabling any further such e-mail communication from being sent to you. If you wish to have specific communications with a member of the Golden Rule staff, you will be required to provide specific information that will be routed to the appropriate contact within Golden Rule.

Will Golden Rule disclose the information collected to Third Parties?

Golden Rule will disclose your personal information or any of its log file information when required by law or in the good-faith belief that such actions are necessary to:

• Conform to the edicts of the law or comply with a legal process served on Golden Rule.
• Protect and defend the rights or property of Golden Rule, or visitors of Golden Rule.
• Identify persons who may be violating the law, the legal notice, or the rights of third parties.
• Cooperate with the investigations of purported unlawful activities.

Golden Rule uses reasonable precautions to keep the information disclosed to us secure. Golden Rule reserves the right to transfer information in connection with the sale of all or part of Golden Rule capital stock or assets to any third party. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. Golden Rule also provides “links” to a wide variety of other websites on the Internet. We are not responsible for their Privacy Policies or how those websites manage information about their users. We strongly urge you to check with those websites to determine their privacy policy.

Email Privacy

E-mail, including attachments, is intended for the exclusive use of the addressee and may contain proprietary, confidential, or privileged information. If you are not the intended recipient or an employee or agent responsible for delivering the message to the intended recipient, any dissemination, use, distribution, or copying is strictly prohibited. If you have received an e-mail in error, please notify us via return e-mail, permanently delete the original, and destroy all copies.

SMS Terms of Service

Use of the Golden Rule text message-based services (the “Service”) is subject to the following Terms of Service. These terms constitute a legal agreement. These terms do not supersede or modify any other agreement of any kind between you and Golden Rule, including for any professional services.

1. Golden Rule will allow several opportunities to opt-in to SMS services, such as entering a phone number online or becoming a Gold Club Member.
2. You can cancel the Service at any time. Just text “STOP” after receiving an automated message. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive automated SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. Golden Rule may send, but is not limited to, SMS messages for the following reasons:  Appointment Reminders, Appointment Confirmations, System Check or Inspection Reminders, Dispatch Notifications, Reschedule Notifications, Surveys and Reviews, Payment Reminders, Membership Renewal Notifications, and Golden Rule marketing (promotions and offers) messages.
4. As always, message and data rates may apply for any messages sent to you from us and to us from you, and Golden Rule is not liable for the cost of any such messages. You should expect to receive recurring messages twice per calendar year and before a scheduled appointment. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the Service provided, you can send an email to  Support@goldenrulephc.com
5. You understand that anyone with access to your mobile phone may be able to view the messages you receive when using the Service, and you agree that Golden Rule will not be liable to you if this occurs.
6. You understand that you are not required to consent to the Service to receive any other services from Golden Rule.
7. By agreeing to these Terms of Service and providing us with your mobile phone number when you opt into the Service, you authorize Golden Rule to contact you by text message at your mobile phone number using an automatic telephone dialing system or device or any other computer-assisted technology as applicable.
8. If you have any questions regarding privacy, please contact us at  Support@goldenrulephc.com

SMS Privacy Policy

Golden Rule is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider. This Policy is incorporated into the Terms of Service.

We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes.

By using the Service, you agree to the terms of this Policy. Golden Rule reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy and any changes are effective as soon as they are posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.

“Personal Information” is information that individually identifies you or can reasonably be linked to you, such as your mobile phone number or user/screen name, as well as any Personal Information that you choose to include in messages you send through the Service.

What Personal Information is collected about you

Through the use of the Service, Golden Rule will receive the following information: your mobile phone number when you send a text message to us, as well as any comments or feedback regarding the Service that you send to us. Your information will not be shared to a third party for marketing purposes.

How Golden Rule uses Personal Information about you

We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service, (d) if necessary, contact you with important announcements or messages, (e) conduct research, and (f) provide anonymous reporting for internal and external clients and partners.

Each message that you send through the Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. Golden Rule utilizes servers and services owned by third parties.

Disclosure of your information

We will not rent or sell your Personal Information to other companies or individuals unless we have your consent. Otherwise, we may use or disclose such information in any of the following circumstances:

• Where we have your consent.
• To the extent needed to enforce our Terms of Service.
• We may provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that obligate those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures.
• We only provide such information to third parties who have entered into non-disclosure agreements with us.
• We may provide such information to a company controlled by, or under common control with, Golden Rule for any purpose permitted by this Policy.
• To respond to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
• To the extent necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Golden Rule agreements, or as otherwise required by law.
• We may transfer Personal Information about you if Golden Rule is, or its assets are, acquired by or merged with another company.

We may share de-identified or aggregated information with others without further notice. An example of this would be the number of people who used the Service in a given month or the total number of texts sent in a given week.

Categories of third parties to whom we may disclose personal information

The categories of third parties with whom we may share your Personal Information include government regulators, attorneys, internet service providers, field services software providers, data analytics providers

Security

Golden Rule takes commercially reasonable measures to protect the security, confidentiality, integrity, and accessibility of your Personal Information, including ensuring that our third-party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized persons will not gain access to your Personal Information despite our efforts. You should note that when using the Service, your information will travel through third-party infrastructures and systems that are not under our control (such as a third-party SMS delivery platform or your carrier network).

We cannot protect, nor does this Policy apply to such third-party systems, any information that you transmit to other users. You should never transmit personal or identifying information to other users.

Opting in

A user may opt-in by:

• Becoming a Gold Club Member,
• Entering a phone number online,
• Sending a Mobile Originating (MO) message containing an advertising keyword,
• Filling out a paper form that includes their phone number or
• Signing up at a point-of-sale location.

Opting out

Golden Rule’s SMS vendor gives you the ability to opt out of the Service for any reason. You can opt-out by texting “STOP” or “QUIT” to automated SMS messages sent by Golden Rule.

We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, without offering you the opportunity to opt-out of receiving them.

Children

The Service is not intended for children under 13, and Golden Rule does not knowingly collect information from children under the age of 13.

Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Service, you are representing that you are at least 18 or that you are at least 13 years old and have your parents’ permission to use the service.

Intended audience

Golden Rule requires that users of this service be limited to US residents only.

Customer Support Contact Information:

"Text HELP for help" or email us at Support@goldenrulephc.com .

Questions or concerns?

If you have any additional questions regarding this Policy, please feel free to contact us any time by emailing  Support@goldenrulephc.com

Any changes to this Privacy Policy will be posted on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it.